Training terms and conditions

1. Application and entire agreement

1.1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Vantage 365 LTD, a company registered in England and Wales under number 11758769 whose registered office is at West Point, Second Floor Mucklow Office Park, Mucklow Hill, Halesowen, West Midlands, United Kingdom, B62 8DY, and trading at Dudley Court South, The Waterfront, Level Street, Brierley Hill, DY5 1XN (we or us) to the person buying the services (you).

1.2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

1.3. You acknowledge that you have not relied on any statement, promise or representation made or given on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practices or course of dealing

2. Interpretation

2.1. Company Vantage 365 Limited.

2.2. Client means the Company, delegate or person named on the Booking Form for whom the Company has agreed to provide the Training Course in accordance with these conditions.

2.3. Public scheduled course means any course open to the public and running at the Company’s designated premises.

2.4. Onsite course means any course that is a closed course running at a Client’s or Client’s designated premises.

2.5. Company day means any course that is a closed course running at the Company’s designated premises.

2.6. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

2.7. Words imparting the singular number shall include the plural and vice-versa.

3. Supply of Training Courses

3.1. The Company shall provide Training Courses generally in accordance with these conditions and/or more specifically as part of the Training Days Scheme in

accordance with clauses 6 and 7 respectively.

3.2. The Client shall request a Training Course by completing and signing (written or electronic acceptance) a Booking Form which must be received at least 15 business days before the commencement of the appropriate Training Course.

3.3. No booking will be deemed accepted by the Company, unless and until confirmed in writing by the representative of the Company. By confirming the booking the Client is accepting the Company’s terms and conditions.

3.4. The Company may at any time without notifying the Client make changes to the Training Course or postpone, cancel or discontinue the Training Course booked, without liability to the Client.

3.5. The Company reserves the right to refuse or restrict anyone from attending its Training Courses.

3.6. Course outlines are correct at time of publishing.

4. Copyright

4.1. All intellectual property rights for all course material shall remain the property of Vantage 365 Limited. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.

5. Charges

5.1. The Client shall pay the Company’s Standard Charges, and any additional sums which have been agreed between the Company and the Client for provision of the Training Course(s) or purchase of Training Days within 7 days from invoice date or 7 days prior to first day of the Training Course(s) date whichever is earliest.

5.2. Clients wishing to make payment from non-UK Accounts must be responsible for all bank charges in relation to the overseas transaction, this includes charges levied by the Client’s bank and levied by the bank of Vantage 365 Limited, in accepting this specific transaction.

5.3. All prices quoted to the Client exclude VAT.

5.4. Once the sums which are agreed between the Company and the Client for the provision of the Training Course(s) or other services have been paid, then all of the money paid by the Client is non-refundable unless specific terms are agreed in writing between the Company and the Client. If a Training Course is cancelled by written notice from the Client in accordance with Section 7 Cancellations, then the money paid, may be carried forward in the form of a credit for use with a

future Training Course of the same or lower value.

5.5. Prices are correct at time of publishing but may be subject to change.

5.6. The Company shall be entitled to invoice the Client in respect of the Training Course(s) requested upon receipt of a Booking Form or at other times agreed with the Client. If the Client fails to give written notice of his intention to cancel in accordance with Section 8 Cancellations, then the Company shall be entitled to invoice the Client for the full cost of the Training course.

5.7. Free technical support will be offered to the Client who attended the Training Course, for a period of 30 days, after completion of the course. The technical support must relate to the course taken and applies to the delegate who attended the course.

6. Liability

6.1. Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Conditions, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of the Company under or in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the Training Course except as expressly provided in these Conditions.

6.2. The Company shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company’s obligations in relation to the Training Course if this was due to any cause beyond the Company’s reasonable control.

6.3. For Cloud based courses the Company will not be liable to the Client if the Service being used goes down or is slow as a result of service continuity issues related to the Service Provider; for example, if the Microsoft 365 service becomes unavailable from Microsoft. With regards to an internet connection for such courses, the Company will be responsible for a solid and reliable internet connection for all Public scheduled courses. For any Onsite courses the Client is responsible for providing the reliable and stable internet connection upon which the Company can run the course.

7. Cancellations

7.1. Public scheduled course

Confirmed Booking with DatesLess than 10 business days * Greater than 10 business days *
Cancellation fee100% fee payable0% fee payable
Course date change100% fee payable0% fee payable
Delegate name change0% fee payable0% fee payable

7.2. Onsite and Closed Courses

Confirmed Booking with DatesLess than 10 business days * Greater than 10 business days *
Cancellation fee100% fee payable50% fee payable
Course date change100% fee payable50% fee payable

* not including the day of notification, public holidays, or the first day of the course

** this discretionary 50% handling charge is to cover any costs already incurred

7.3. The Company may at any time terminate the Contract by giving written notice to the Client, if the Client commits any breach of the Terms and Conditions stated.

8. Non-attendance

8.1. Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

9. Force Majeure

9.1. The Company shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of god (including but not limited to fire, flood, earthquake, storm, snow, hurricane, or other natural disasters) war, invasion, Civil unrest, Government action, labour disputes, strikes, lock-out or interruption or failure of power supply.

10. Bribery & Corruption

10.1. It is the Company’s policy to conduct all its business in an honest and ethical manner, and we take a zero-tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships. Wherever we operate we will implement and enforce effective systems to counter bribery.

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