Microsoft Teams Analytics

Microsoft Teams Analytics: Why, What and How?

Have you already introduced Microsoft Teams? Now, you can monitor their activities to understand their experience. Insights into usage patterns can also help you improve engagement and training. This blog will explain why analytics is valuable and what areas can be measured for strategic decisions.

What is Microsoft Teams Analytics?

The Microsoft Teams administration centre features the Microsoft Teams Analytics suite, designed to provide insights on user interaction, app engagement, and team activities in the cloud. Native reports from Microsoft focus on end-user engagement but offer only a surface-level view.

These reports guide administrators through collaboration, helping to identify issues and opportunities. Data analysis helps leaders refine strategies and improve team performance, harnessing the power of their digital workforce.

The Challenges of Analytics in Teams

Successful Teams adoption involves users creating teams, hosting meetings, and sharing documents and links. This encourages communication and collaboration, increasing productivity. However, more activity in Teams increases governance, compliance, and security risks.

Minor issues, like an inactive team due to an orphaned account, can escalate if not quickly addressed. Continuous monitoring is crucial.

Microsoft offers many Teams usage reports and analytics to help manage your Teams environment. This can be overwhelming. Here’s what you need to know to monitor and manage Teams data effectively.

Types of Reports Available in Microsoft Teams Analytics

Here is the list of available reports and why each matters to you.

Teams usage report

The Teams usage report shows how many users in your organisation are collaborating on Teams:

  • Messages
  • Active users in teams and channels
  • Guests in a team
  • Privacy setting of teams
  • Active channels
  • Active users

Teams user activity report

The user activity report examines the activities in which people are engaged. Track the duration of meetings, the number of meetings, and unscheduled communication. For more comprehensive information, see Microsoft Teams Analytics documentation. Key details include

  • Last activity date of a user
  • Number of meetings organised
  • Messages in the team chat
  • Messages in private chat
  • 1:1 calls
  • Meetings participated in
  • Meetings audio, video, and screen sharing time

Teams device usage report

This report provides details on the devices used in your organisation to access Teams, including:

Teams live event usage report

The Teams live event usage report provides an overview of live events in your organisation. As part of Microsoft Learn, you can gain further insights and training on optimizing live events. The report includes:

  • Event status
  • Presenter
  • Producer
  • Recording setting
  • Total views
  • Production type
  • Start time
  • Organizer

Teams PSTN blocked users report

Monitor Teams users in your organisation who are blocked from making PSTN calls. You can view their phone numbers and see why they were blocked. Information includes:

  • Action type
  • Reason
  • Display name
  • Phone number
  • Action date and time

Teams PSTN minute pools report

Keep track of your audio conferencing and calling activities on Teams. This includes:

  • Total minutes
  • Minutes used
  • Minutes available
  • Country or region
  • Capability (license)

Teams PSTN usage report – Calling Plans

The Calling Plans tab in the Teams PSTN Usage report shows details for inbound and outbound PSTN calls, such as costs. We also plan to introduce a new feedback system, which is coming soon. Here are the details you can find:

  • User name
  • Timestamp
  • Phone number
  • Call type
  • Called to
  • To country or region
  • Called from
  • From country or region
  • Charge
  • Currency
  • Duration
  • Domestic/International
  • Call ID
  • Number type
  • Country or region
  • Conference ID
  • Capability (license)

Teams PSTN usage report – Direct Routing

The Direct Routing tab in the Teams PSTN Usage report gives you insights into PSTN usage in your organisation. The report includes:

  • Timestamp
  • Display name
  • SIP address
  • Phone number
  • Duration
  • Call type
  • Called to
  • Invite time
  • Start time
  • Failure time
  • End time
  • Number type
  • Media bypass
  • SBC FQDN
  • Azure region
  • Event type
  • Final SIP code
  • Correlation ID
  • Final Microsoft subcode
  • Final SIP phrase

Teams information protection license report

The new security updates included in this report offer insights into Microsoft Graph API usage, focusing on licenses and requirements. It covers apps using APIs in model=A only. Key points include:

  • Apps listening to organization-wide change notification events.
  • Total number of change notification events triggered by a user.
  • Valid licenses for users to push messages via change notifications.

Microsoft-Teams Analytics

Where to Find Microsoft Teams Analytics Reports?

To get started, you must be a global admin for Microsoft 365, a global reader in Microsoft 365, or a Teams service admin. If you require technical support during the setup process, please refer to the Microsoft Teams support page. If you have these roles and permissions, you’re ready. For more information, see the official guidelines on the Microsoft website.

Next, you need to find the Microsoft Teams admin centre for usage data. Go to the Microsoft 365 administration centre online. Sign in with your admin account, navigate to the admin centres section, scroll down, and click Show All. Select Teams, and you’re there.

You can also access the Microsoft Teams admin centre directly. Log in using a global admin account.

How to Use Your Microsoft Analytics Data to Optimize Collaboration in Teams?

Microsoft Teams Analytics provides valuable data for administrators. This data helps identify areas for improving collaboration throughout 2024. For example, low meetings but high chat activity suggest a preference for asynchronous communication. Administrators might then train users on meeting management or explore chat-based workflow features.

Who Can Access Microsoft Teams Analytics Reports?

Microsoft Teams Analytics reports are accessible to users with administrative privileges. Global admins and Teams service admins can view and manage these reports. This ensures data security while providing insights for managing the Teams environment.

FAQs

How to monitor Microsoft Teams performance?

To set up the MS Teams performance monitor, install the Microsoft Teams Powershell module and grant API permissions to enable Service Health Monitoring.

Can my employer track my activity on Microsoft Teams?

Yes, Microsoft Teams can help employers monitor employees. As a manager, you can track almost everything your employee does within Teams, including text conversations, recorded calls, Zoom meetings, and more. This raises more questions. For detailed guidance, refer to Microsoft Learn.

How to access Microsoft 365 Usage Analytics?

To access Microsoft 365 Usage analytics, sign in to the Microsoft 365 admin centre. Use your global admin or report reader account for access. Navigate to the “Reports” section in the sidebar. Select “Usage” to open the analytics dashboard. Here, you can view and manage detailed reports on user activity and service usage.

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